# Justin Ryan

> Operations Leader, Systems Builder, and High-Trust Generalist. 15+ years fixing broken organizations across operations, AI automation, product delivery, and executive advisory. Southern California.

## Contact

- Email: justin@scoreapp.pro
- Phone: 310.465.8228
- LinkedIn: https://www.linkedin.com/in/justinrgonek
- Resume: /manus-storage/Justin_Ryan_Resume_1e2fad6b.pdf
- Cover Letter: /manus-storage/Justin_Ryan_Cover_Letter_b7cf23a9.pdf

## Professional Summary

Justin Ryan finds what is broken at the structural level and builds the fix. Across fifteen years spanning B2B account management, regional operations, executive advisory, product development, AI automation, and compliance work, the pattern is consistent: walk in, identify the root cause (not the symptoms), and build the architecture that fixes it permanently.

He operates on both sides of the operator-technologist line: runs production AI infrastructure, shipped an iOS application in 90 days, and manages a $50K/year automated e-commerce business built from scratch. Technical depth that changes conversations with engineering teams, vendors, and executives.

## Core Competency Areas

- Operations Architecture: process deconstruction, governance frameworks, SOPs, distributed team coordination
- AI & Automation: multi-LLM orchestration, agentic workflows, MCP server development, n8n/Zapier, prompt engineering
- Product Delivery: full-cycle product ownership, iOS/watchOS PM, Agile/Scrum, API integration, App Store compliance
- Sales & Client Success: B2B account management, client retention, Salesforce (Admin), consultative selling
- Executive Advisory: UHNW principal management, chief of staff operations, vendor management, anticipatory service
- Compliance & Auditing: financial forensics, fraud detection, internal controls, regulatory documentation

## Current & Recent Roles

- **Regional Director of Operations, Avenor** (Feb 2025–present): Primary operational hub for 180+ simultaneous software implementations across 35+ countries. Reduced regional overhead 25% via Chief of Staff governance model.
- **Founder & Operations Architect, Tangle Trove** (2020–present): Built fully automated e-commerce pipeline generating $50K/year. Multi-LLM identification system at 99.5% accuracy across 5,000+ items.
- **Technical Product Manager, Score. iOS/watchOS** (2026, 90-day lifecycle): Directed full product lifecycle from architecture through App Store submission. 15+ custom Swift service specs.
- **Project Manager & Ops Consultant, Freelance** (2016–present): Operations consulting and software delivery across multiple clients and industries.
- **Sales Lead & Business Sales, T-Mobile** (2014–2021): 100+ active B2B accounts, 20% annual growth, Lowest Account Turnover award three consecutive years, trained 15+ reps.
- **Chief of Staff / Tech Advisor, UHNW Advisory** (2004–2014): Multi-year engagements with ultra-high-net-worth principals across aerospace, entertainment, private equity, and family offices.

## Key Stats

- 15+ years of professional experience
- 180+ simultaneous software implementations coordinated (Avenor)
- $50,000 annual revenue from automated e-commerce business
- 100+ active B2B accounts managed simultaneously (T-Mobile)
- 20% year-over-year client base growth (T-Mobile)
- Lowest Account Turnover award: 3 consecutive years (T-Mobile)
- 99.5% AI categorization accuracy across 5,000+ inventory items
- 25+ professional certifications

## Technical Stack

Python, Bash, Docker, Git, SSH, GCP, Firebase, Tailscale, Syncthing, systemd, Advanced Excel, SQL (basic), Salesforce (Admin), Zendesk, HubSpot, n8n, Zapier, Claude API, Gemini API, OpenAI API

## Education

- Associate of Arts, Santa Monica College (2011)
- High School Diploma, Crossroads School for Arts and Sciences (2007)
- Latin (6 years), Arabic (2 years), French (conversational)

## Target Roles

Director of Operations, Technical Product Manager, Chief of Staff, VP of Operations, Head of Operations, Regional Operations Director, Customer Success Director