Justin Ryan
I walk into complex, broken, or rapidly growing organizations — find what isn't working at the structural level — and build the fix. Not the symptoms. The root cause.
Not the symptoms — the actual structural problem.
Designs and delivers the system, not just the spec.
Technical depth. Non-technical clarity. No handoff gap.
Wide range. Deep pattern. No handoff gap.
Fifteen years across B2B sales, regional operations, executive advisory, product development, AI automation, and compliance work. The industries look different — telecom, enterprise software, UHNW households, e-commerce, iOS apps. The job is always the same: walk in, find what's actually broken at the structural level, and build the fix that keeps working after I leave.
My toolkit spans both sides of the operator-technologist line. I run production AI infrastructure, shipped an iOS app in 90 days, and manage a $50K/year automated e-commerce business I built from scratch. That technical depth changes the conversations I can have with engineering teams, vendors, and executives — I understand what the tools actually do, not what the sales deck claims. I can evaluate, implement, and explain without losing either audience.
The breadth isn't the liability. It's the asset — because the same pattern that fixed a restaurant's fraud problem at 18 also runs 180+ software implementations across 35 countries today. Different industries, same machine.
"Most people hire for the job title. The best operators I've worked with hire for the pattern — someone who finds the broken thing, builds the fix, and can explain both to anyone in the room. That's the job. I've been doing it for fifteen years."
Three things I always do, regardless of industry.
Find the root cause
Most operational failures share the same skeleton. I've walked into enough different industries to stop being surprised by that. The tools change. The symptoms change. The root cause — a broken incentive structure, a missing handoff, a process that was never designed — is almost always the same kind of thing.
Build the fix that lasts
Not a patch. Not a workaround. The architecture that makes the problem structurally impossible to recur. I design SOPs, governance models, automated pipelines, and systems that keep working after I leave — because I understand both the technical and the human side of why things break.
Speak both languages
I've spent my career being the person who can read a technical spec in the morning, translate it into a business case by lunch, and close the vendor by end of day. Not because I'm a generalist who skims — because I've done the actual work on both sides. Engineering teams trust me because I understand what they're building. Executives trust me because I don't waste their time.
Applied across six domains.
Operations Architecture
Process deconstruction, workflow redesign, SOPs, governance frameworks. Reduced regional overhead 25% at Avenor. Coordinating 180+ live implementations across 35+ countries.
AI & Automation
Multi-LLM pipelines, agentic workflows, MCP server development, n8n/Zapier, 137-skill prompt engineering library. Production systems — not demos.
Product Delivery
Full-cycle product ownership. Shipped Score. (iOS/watchOS) in 90 days. 15+ custom Swift service specs. Currently building PurrVitals, an NLP-driven iOS health app.
B2B Sales & Client Success
100+ simultaneous accounts. 20% annual growth. Lowest Account Turnover 3 consecutive years. Consultative methodology built on trust, not pressure.
Executive Advisory
10+ years with UHNW principals across aerospace, entertainment, private equity, and family offices. Trusted operator and translator. Zero tolerance for disruption.
Forensic Auditing
Five-year fraud investigation at age 18. Designed the compliance framework that prevented recurrence. Applied same pattern to property portfolios and enterprise operations.
Fifteen years.
One pattern.
Tap any card to see what was broken, what was built, and what changed.
Regional Director of Operations
Avenor
Primary operational hub for 180+ simultaneous software implementations across 35+ countries. Reduced regional overhead 25%.
Founder & Operations Architect
Tangle Trove
Built a fully automated e-commerce pipeline — sourcing, identification, valuation, listing, fulfillment — generating $50K/year.
Technical Product Manager
Score. — iOS & watchOS
Directed full product lifecycle from architecture through App Store submission in 90 days. 15+ custom Swift service specs.
Project Manager & Ops Consultant
Freelance Consulting & IT
Operations consulting and software delivery across multiple clients and industries. Ran concurrently with T-Mobile (2016–2021) and continues as primary focus post-2021.
Sales Lead & Business Sales
T-Mobile
100+ active B2B accounts. 20% annual growth. Lowest Account Turnover award three consecutive years. Trained 15+ reps.
Chief of Staff / Tech Advisor
UHNW Advisory
Multi-year engagements with UHNW principals across aerospace, entertainment, private equity, and family offices.
Core Competencies
Operations & Leadership
AI & Automation
Product & Delivery
Sales & Client Success
Compliance & Auditing
Technical Stack
Background
Education
Certifications
- Certified Sales Professional (CSP)
- Google Data Analytics Certificate
- Advanced Fraud Detection & Prevention
- 25+ Professional Certifications
Languages
Let's talk about what needs to be built.
Whether you're scaling an operation, untangling a broken process, or building something new — reach out directly. I respond to real messages from real people.
Send a Message